Overview
At purepriceio.com, we strive to provide a seamless experience for all our users. As our services are digital and offer free credits for validation, we generally do not process refunds. However, exceptions may be made under certain circumstances outlined below.
Eligible Refund Scenarios
- Technical Issues: If a technical issue on our end prevents you from using the service as intended and cannot be resolved within a reasonable timeframe.
- Mispayment: If a payment error occurs, such as accidental double billing or incorrect charge amounts.
Ineligible Refund Scenarios
- Refund requests for unused credits.
- Dissatisfaction with service when free credits have been utilized to evaluate the product.
- Change of mind after purchasing credits or services.
Refund Process
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Refund requests must be submitted via our support email with the following details:
- Proof of purchase (e.g., receipt, transaction ID).
- Description of the issue or reason for the refund request.
- Approved refunds will be processed to the original payment method within 7–10 business days.
We encourage users to fully utilize the free credits provided to ensure our service meets their needs before making a purchase.
For any queries or concerns, please contact us at purepriceio@gmail.com.